SmallBizGenius Analysis
Discountglasses receives mixed reviews, with customers praising their customer service and return policy, while others report issues with product quality and inaccurate prescriptions. The company's 365-day guarantee and free returns are frequently highlighted, but inconsistent quality control raises concerns.
Category Breakdown
Scores based on analysis of 11 recent reviews
Customer Service
8.5/10Many reviewers praise Discountglasses' customer service, highlighting quick response times and helpfulness. Examples include agents walking customers through orders and honoring the 365-day guarantee with ease.
6 reviews mention thisProduct Quality
4.0/10Several reviewers report issues with product quality, such as scratched lenses and frames breaking easily. Some customers received multiple pairs of glasses with defects, leading to frustration and returns.
5 reviews mention thisReturns & Refunds
9.0/10The return process is generally described as easy and straightforward. Customers appreciate the free returns and quick refunds, especially when dealing with defective products or incorrect prescriptions.
4 reviews mention thisShipping & Delivery
5.0/10Some reviewers experienced shipping delays and issues with orders not arriving. One customer reported an order being lost in transit and difficulty obtaining a replacement.
3 reviews mention thisPrescription Accuracy
3.0/10A couple of reviewers reported issues with inaccurate prescriptions. One customer had to request a refund after receiving glasses with the wrong prescription despite repeated attempts to correct the issue.
2 reviews mention thisPros & Cons
What Customers Love
"They are the only company that offers a 365 day guarantee and free returns on glasses."
"The customer service agent walked me through the whole thing without an issue."
"Have saved hundreds compared to what they charge at designer optical shops and your eye doctor's office."
"Return was "ABC" simple."
"They arrived quickly and my prescription seems to be spot on."
Common Complaints
"I ordered a pair of eyeglasses and it took them 2 weeks to get them and they arrived scratched. So, they sent another pair and got them a week later and those were also scratched!"
"my prescription was WAY OFF!!"
"This next order never arrived they had sent it with RM but its gone walkies"
"My frames snapped through normal use"
"don't you think I should know this?"
Common Questions About Discountglasses
Answers derived from customer review patterns
Is Discountglasses legit and trustworthy?
Discountglasses appears to be a legitimate online retailer, but reviews indicate a mixed experience. While many customers praise their customer service and generous return policy, a significant number report issues with product quality and prescription accuracy. The company offers a 365-day guarantee and free returns, which provides some reassurance. However, potential buyers should be aware of the risk of receiving defective products and the potential hassle of returns before making a purchase.
Based on 11 reviewsDoes Discountglasses have good customer service?
Many reviewers highlight Discountglasses' positive customer service experiences. Customers report quick response times and helpful agents who are willing to assist with orders and returns. The company's willingness to honor its 365-day guarantee is also frequently mentioned as a positive aspect of their customer service. However, one reviewer reported difficulty getting assistance with a lost order, suggesting that customer service quality may be inconsistent.
Based on 11 reviewsIs Discountglasses worth it for small business?
Discountglasses could be worth considering for small businesses seeking affordable eyewear options for employees. The potential for cost savings is appealing, and the 365-day guarantee offers some protection against defective products. However, the risk of receiving flawed glasses and the potential for prescription errors should be carefully weighed. Businesses that prioritize consistent quality and accuracy may want to explore alternative options.
Based on 11 reviewsWhat is Discountglasses' return policy like?
Discountglasses offers a generous return policy, allowing customers to return glasses for any reason within 365 days of purchase. Returns are free, and reviewers generally describe the return process as easy and straightforward. This policy provides a significant advantage for customers who are unsure about their purchase or who receive defective products. The ease of returns is a frequently cited reason for recommending the company.
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